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Your terms and conditions of use

Customer Guarantee
If you are not satisfied with your purchase then we want to hear from you. We fully comply with all laws and regulations of New Zealand and we offer a full refund or exchange policy in the event that your product does not arrive in useable/working condition. Any damages or defects need to be reported to us within 7 days of receipt.

Payment Options
You can use either Paypal for credit card transaction or transfer the funds directly to our bank account. PayPal ensures that your credit card details are safely handled online.

Delivery and Product Options
Delivery costs are as stated on our site. All orders will be processed and shipped within 1 to 4 working days. Products will be shipped via courier.

We take great care to ensure that all listings are current but in the event that your chosen product is not available, we will contact you to offer you a substitute or your money back.

We value your custom and therefore respect your privacy. No information gathered on this site will be shared with or sold to any third parties. Should you wish to join our email database, please use the section provided on the website.

All our products are covered by their respective manufacturer’s warranties. Any claims will be dealt with according to these guidelines.

Dwain’s Service Centre Ltd ( shall automatically charge GST for orders to be delivered to addresses within New Zealand.